Capitec Bank insists its infrastructural problems are internal and that its system has not been compromised by a hacker.
Clients have struggled to or been unable to access their Capitec mobile banking application, USSD and internet banking services since Thursday morning, due to “infrastructural problems” in the central servers that support the banking channels. Only the bank’s ATMs and bank cards have been available for transactions.
“We can assure you that it is an internal infrastructure problem and at no point is our client’s money or data at risk,” says Capitec’s spokesperson, Francois Viviers, in a statement issued on Friday.
Viviers indicated that the bank’s technical team has identified the problem and has been working around the clock to correct it.
He says all Capitec’s services should be restored by Saturday morning, which will be communicated to clients on the bank’s official channels.
“We realise that this has tested the trust that people have placed in Capitec as a brand and we sincerely apologise for the inconvenience that this has caused,” he adds.
Nondumiso Lehutso is a Moneyweb intern.
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Publish date : 2022-08-05 20:17:33